Privacy Policy

Published: April 3, 2017

The following websites are the property of United Gilsonite Laboratories:,,, and

Mailing Address: P.O. Box 70, Scranton, Pennsylvania 18501
Consumers: 1-800-272-3235
Dealers: 1-800-845-5227

United Gilsonite Laboratories takes your privacy seriously, and has implemented this Privacy Policy (the "Privacy Policy"), as well as internal policies and practices, to keep your personal, business and financial information secure.

The Privacy Policy covers United Gilsonite Laboratories’ treatment of the Personally Identifiable Information we collect from you through your use of United Gilsonite Laboratories’ website (the "Site") and other plug-ins that exchange information with that website ("Applications"). For the sake of simplicity, the "Site" and "Applications" are sometimes collectively referred to as "Online Services".

This Privacy Policy governs your use of our Online Services. By using United Gilsonite Laboratories’ Online Services, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, kindly contact us.


What information do we collect about our customers?

Traffic Data. United Gilsonite Laboratories uses a number of internal and third-party methods to recognize visitor data like IP addresses and browser settings (collectively "Visitor Data"). The United Gilsonite Laboratories internal servers and software automatically recognize Visitor Data. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively "Traffic Data").

United Gilsonite Laboratories may use the standard cookie feature of major browser applications and third-party providers, or employ internally-developed cookies and tracking codes, that allow United Gilsonite Laboratories to store a small piece of data on a visitor's computer, or any other device a visitor uses to access Online Services, about his or her visit to the Site or use of Applications.

We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates or advertisers on an aggregated and anonymous basis.

Personal Information. United Gilsonite Laboratories may require visitors to provide us with personal and business information (collectively "Personally Identifiable Information") to access and use Online Services. Personally Identifiable Information is captured only when a visitor accesses Online Services or speaks on the phone with a United Gilsonite Laboratories employee, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, or other aspects of services offered by United Gilsonite Laboratories.

Participation in United Gilsonite Laboratories surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose information making you eligible to participate. The information requested may include Personally Identifiable Information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Personally Identifiable Information includes: (i) "Contact Data" (information you can review, correct and update, such as your name, business name, website address, mailing address, city, state, zip code, phone number, and email address); (ii) "Financial Data" (such as your UGL customer account number and billing address); (iii) "Demographic Data" (such as your zip code); and (iv) other "Legal Data" (such as your business' federal employer identification number, sales tax identification number, trade secrets, copyrights, trademarks, inventions and idea submissions, and other sensitive information necessary to generate documents and complete your order).

Calls/Electronic Communications. In the regular course of our business, United Gilsonite Laboratories may monitor phone conversations or email communications between you and United Gilsonite Laboratories employees and partners for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from United Gilsonite Laboratories, you may unsubscribe from our mailing list on any of the emails we send.

How do we use the information we collect and do we share the information we receive?

We use information we collect from the Online Services to communicate with you, process your orders, and keep you informed. For example, you may receive communications related to our responding to your inquiries, providing services you request, and managing your account. For example, we may send a service-related announcement to alert you if we need to temporarily suspend the Site for maintenance. From time to time, we send promotional emails and newsletters to our purchasers and to those who have opted in to receive such emails. You can opt out of promotional communications at any time by following the unsubscribe instructions in any communication.

We share customer information with third parties only as follows:

Use of Personal Information. United Gilsonite Laboratories, sometimes with the assistance of a third party, may use your Personally Identifiable Information to fulfill your requests and to analyze our customer demographics. Your Contact Data may be used to follow up with you on transactions you initiate through Online Services, respond to inquiries made through Online Services, inform you of changes to Online Services, and send you additional information about United Gilsonite Laboratories and its products and services. Unless specifically authorized by you, we do not rent or sell Personally Identifiable Information to third parties. We may provide information to a third party in response to a subpoena or to otherwise comply with the law.

Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.

Service Providers. We may share your Personally Identifiable Information with companies that provide support services to us (such as a printer or email service provider) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

Opting Out. You may choose not to provide United Gilsonite Laboratories with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Online Services and browse its pages. However, United Gilsonite Laboratories cannot process requests or orders without Personally Identifiable Information.

Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with United Gilsonite Laboratories. If United Gilsonite Laboratories is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.

Bankruptcy. In the event of a United Gilsonite Laboratories bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used. If such an event occurs, your Personally Identifiable Information may be treated like any other United Gilsonite Laboratories asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy, without notice to you or your consent.


Third-Party Websites and Third-Party Service Providers. United Gilsonite Laboratories may maintain links to other websites and other websites may maintain links to the Online Services.

This Privacy Policy applies only to,,, and, and not to other websites accessible from,,, and

This Privacy Policy does not apply to third-party websites you use to access,,, and, each of which may have privacy policies materially different from this Privacy Policy.

If you visit other websites, United Gilsonite Laboratories is not responsible for the privacy practices or content of those sites. It is your responsibility to review the privacy policies of non-United Gilsonite Laboratories websites to confirm that you understand and agree with them. You should use caution when deciding whether to disclose your personal information in these forums.

We may work with third-party service providers that we do not own or control. Unless authorized by you, we do not provide your Personally Identifiable Information to any third-party service providers, except as explained in this Privacy Policy.

Accessing and changing your account

User Access to Order Information. United Gilsonite Laboratories will give you, or anyone listed as an authorized contact for a specific order, information about a specific order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information.

If you want an individual to have access to your order, someone other than the person who either placed the order or who is identified in the order as the contact person, you must email us at to designate the person as an authorized contact, or they may not obtain information. To confirm authorized contacts for your account, add new authorized contacts, or remove authorized contacts, please contact us at

User Access to and Ability to Update Personally Identifiable Information. You may visit your account profile at at any time by using your Username and Password to log into your account. Once logged in, you may: (i) review and update your Contact Data; (ii) view your Order History; and (iii) begin new orders. If you want to remove your Personally Identifiable Information from our Site, you may contact us at United Gilsonite Laboratories may maintain some or all of this data in its archives even after it has been removed from the Site.

How secure is the personal information we collect?

Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. No data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Site, Applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS. IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES, PLEASE CONTACT US IMMEDIATELY AT

Changes to our Privacy Policy.

United Gilsonite Laboratories reserves the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of this website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material change to this Privacy Policy, the published date at the top of this page will be amended to reflect the date the change was posted.